Learning App: $25
Badge Assessment: $25
About this Course
Proper phone etiquette can make a first impression (or ongoing interaction) positive and lasting. In this course, you will learn important skills, knowledge, and attitudes you need to get the best results from telephone conversations with customers or your colleagues.
About Course Author(s)
Debra J. Schmidt
Debra J. Schmidt is an author, consultant, corporate trainer, and professional speaker. She provides training and consulting for large and small businesses, professional organizations, and trade associations. Her clients have included Northwestern Mutual, Miller Brewing Company, Wells Fargo, American Family Insurance, Kohler, and the Green Bay Packers. She has been a guest on radio shows throughout the United States, and her articles have appeared in magazines and online publications.
This course is offered by University of Wisconsin Extension. Learn more about University of Wisconsin Extension.
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